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Cisco Meraki Documentation

How to Locate the Meraki Customer Number or Support Passcode

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Overview

Find the Meraki Customer Number (MCN) and support passcode in the Cisco Meraki dashboard. Meraki Support uses this information to verify the account and user identity associated with the dashboard organization for security purposes.

Step-by-step instructions

Find your MCN and support passcode

  1. In the Cisco Meraki dashboard, select the profile icon in the top-right corner.

Dropdown menu from the "profile" icon showing email, customer number, and support passcode.

  1. Select My profile from the dropdown menu.
  2. Locate the Your support passcode for today section to find your support passcode and MCN.

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Find your support passcode via support center

If you prefer to call Meraki Support, follow these steps:

  1. Go to the Support Center page.
  2. Follow the prompts to locate your support passcode.
  3. Use the support passcode when prompted during the call-in experience.

Refer to the Call Me Now documentation for more information.

Verification

The support passcode displayed is unique for each dashboard user, and is randomized daily. A passcode provided on a given day will be different the following day, and there is no historical record of previous passcodes.