Skip to main content
Cisco Meraki Documentation

Locating the Meraki Customer Number or Support Passcode


Within Dashboard, the Meraki Customer Number (MCN) and Support Passcode are used to identify both accounts and users associated with the Dashboard organization. These are typically used during interactions with Meraki Support to help verify users' identities for security purposes.


Meraki Customer Number (MCN)

Your Meraki Customer Number (MCN) can be found by clicking your account in the top-right corner of the dashboard.




Support Passcode


Your support passcode can be found by clicking your account name in the top-right corner, and then selecting My profile. On this page is a section labeled Your support passcode for today.


Note: The support passcode displayed is unique for each Dashboard user, and is randomized daily. Please note that a passcode provided on a given day will be different the following day, and there is no historical record of previous passcodes.

Help Page

Under Still need help? there are a few Meraki contact options. Select the Call option from this list.


Your Meraki customer number and support passcode will appear in this box.


  • Was this article helpful?