Live tools on the Monitor > Access Points page can provide important information and assist with troubleshooting . To use Live Tools, select the access point of interest from the Monitor > Access points page. This article is an overview of the available services associated with this feature.
Learn more with these free online training courses on the Meraki Learning Hub:
- Troubleshooting Wireless Client Connectivity
- Troubleshooting Wireless Client Performance
- Troubleshooting Wireless Network Connectivity
- Troubleshooting with Meraki
The Current clients tool loads automatically by default and shows the number of clients connected, data usage for the AP in total and per user, as well as how well and how long the user has been associated. You may also ping each currently connected client.
The following tools can be accessed by navigating to the Tools tab of the MR's status page.
Run a Ping test to any client that is connected wirelessly to the AP or to any client that should be reachable over the wired network. You can also run a ping test from Meraki dashboard to the AP by clicking Ping AP.
If the AP is checking into the cloud and you would like to perform a reboot without unplugging the device you can click on Reboot AP to reboot the device.
This tool helps find the AP. Also, if you are running in Dark Mode where the LEDs are not on, this tool will blink the LEDs so that you can see if the device is functioning or not. This tool flashes all the LEDs on the device in unison
Note: For some MR models (e.g., MR45/MR46), the LED may take up to 60 seconds to stop blinking when this operation is suspended.
This tool allows a throughput test to be performed between the AP and Meraki dashboard. For more information, review the article on the Throughput live tool.
Note: This is not meant as a tool to test the overall throughput available from an AP to the Internet.
Run a traceroute from the AP to any host upstream. This lets you know the route information from the AP to the specific host. Learn more about using traceroute here .
The ARP table live tool can be used to view the AP's ARP table. This will display a list of IP addresses and the MAC addresses they are mapped to.
These tools will only work with APs that are online and communicating with the Dashboard. If you are trying to use one of these tools and they are taking a long time to load, this can be due to a few reasons:
If the AP is currently working at capacity due to large number of clients or data passing through the device, these tools will take time to load because the AP’s resources are taxed
If the AP is having problems connecting to the cloud controller, these tools will either not load or load slowly. Learn more about troubleshooting this here .
If there is a problem on your local lan that is impeding traffic or your connection is slow, this can cause long load times as well.
Learn how to troubleshoot interference issues in the following articles: