When a Cisco Meraki access point (AP) has lost its connection to the Internet but is still receiving power, it will broadcast a default service set identifier (SSID) that can be connected to for administrative tasks. To use this SSID:
1. Physically check to see if the AP is powered up and note the AP's MAC address.
2a. On your laptop, check the available wireless networks to see if the AP is openly broadcasting a known default SSID.
2b. If the AP is not using a known default SSID, manually add a wireless network with the name of meraki-<MAC_Address> on your laptop.
3. Once connected to the default SSID, open a browser and access my.meraki.com.
a) Check for power - (See the LED codes section of the installation guides here)
b) Note the MAC address - (See the article here).
a) Check if a known default SSID is being broadcast - (Watch the steps here)
b) For reference, here is the list of the potential known default SSID names along with potential causes/solutions:
a) If no known default SSIDs are present, set up a manual wireless network connection - (Setting up connection to hidden SSID in Win7 here).
b) For the SSID name, use 'meraki-<MAC_Address>' e.g. 'meraki-XX:XX:XX:XX:XX:XX'
a) Using the web browser of your choice (Internet Explorer, Firefox, Chrome, etc.), navigate to my.meraki.com in a web browser.
b) A list of the administrative tasks that can be done at my.meraki.com can be found here.