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Troubleshooting local connection issues using default SSID on MR Access Points

When a Cisco Meraki access point (AP) has lost its connection to the Internet but is still receiving power, it will broadcast a default service set identifier (SSID) that can be connected to for administrative tasks. To use this SSID:

1. Physically check to see if the AP is powered up and note the AP's MAC address.

2a. On your laptop, check the available wireless networks to see if the AP is openly broadcasting a known default SSID.

2b. If the AP is not using a known default SSID, manually add a wireless network with the name of meraki-<MAC_Address> on your laptop.

3. Once connected to the default SSID, open a browser and access my.meraki.com.

1. Physically check to see if the AP is powered up and note the AP's MAC address.

a) Check for power - (See the LED codes section of the installation guides here)

b) Note the MAC address - (See the article here).

2a. On your laptop, check the available wireless networks to see if the AP is openly broadcasting a known default SSID.

a) Check if a known default SSID is being broadcast - (Watch the steps here)
b) For reference, here is the list of the potential known default SSID names along with potential causes/solutions:

<SSID_name>-bad-gateway

  • Cause: An AP's configured default gateway has failed to respond to 15 consecutive ARP requests.
  • Solution: Check the AP's IP address configuration and reachability to its default gateway.

<SSID_name>-connecting

  • Cause: An AP's SSID that is configured to use a VPN concentrator is unable to connect.
  • Solution: Verify connectivity to the concentrator using the tools in Dashboard. Also, confirm that your local firewall is not blocking the connection.

<SSID_name>-scanning

  • Cause: Similar to 'bad-gateway', an AP is unable to connect to its default gateway.
  • Solution: Check the AP's IP address configuration and reachability to its default gateway.

Meraki Setup

  • Cause: An AP has never connected to the Meraki cloud controller (MCC) or has been factory reset.
  • Solution: Establish MCC connectivity for the AP by ensuring appropriate Internet access.

2b. If the AP is not using a known default SSID, manually add a wireless network with the name of meraki-<MAC_Address> on your laptop.

a) If no known default SSIDs are present, set up a manual wireless network connection - (Setting up connection to hidden SSID in Win7 here).

b) For the SSID name, use 'meraki-<MAC_Address>' e.g. 'meraki-XX:XX:XX:XX:XX:XX'

3. Once connected to the default SSID, open a browser and access my.meraki.com.

a) Using the web browser of your choice (Internet Explorer, Firefox, Chrome, etc.), navigate to my.meraki.com in a web browser.

b) A list of the administrative tasks that can be done at my.meraki.com can be found here.

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Last modified
14:02, 1 Aug 2016

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ID: 2253

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