Troubleshooting local connection issues using default SSID on MR Access Points

Both ap.meraki.com and my.meraki.com are locally-hosted sites useful for configuring an AP when it cannot reach the Meraki Cloud. This is often seen on a static, non-DHCP network or when there are strict firewall rules. After a Cisco Meraki access point (AP) has lost its connection to the Internet but is still receiving power, it will broadcast a default service set identifier (SSID) that can be connected to for administrative tasks.

Connect to the default SSID by completing the following steps:

1. Physically inspect the AP
   1. Check that the AP has power (See the LED codes section of the installation guides here)
   2. Copy the MAC address (See the article here).
2. Check for available wireless networks 
   1. Check if a known default SSID is being broadcast
3. If a default SSID is being broadcast, connect your device to it
4. If no known default SSIDs are present, set up a manual wireless network connection
   1. For the SSID name, use 'meraki-<MAC_Address>' e.g. 'meraki-xx:xx:xx:xx:xx:xx', replace the x's with the AP's MAC address in lower case

5. After connecting, open a web browser and connect to one of the Local Status Page addresses

6.  

   A list of the administrative tasks which are available to use can be found here