MV22X and MV72X Storage Capacity FAQ
Overview
We recently discovered that the storage capacity in some MV22Xs and MV72Xs have not been manufactured to specification.
What is the issue?
A subset of MV22Xs and MV72Xs have been manufactured with a 480GB storage component instead of the specified 512GB storage component. This manufacturing discrepancy has a direct impact on the number of days your video is stored, thereby affecting any retention, regulation, or compliance requirements you may be subject to.
Which Meraki devices are impacted?
The discrepancy affected certain MV22X and MV72X models. This issue has been resolved, and future orders will not be impacted.
How can impacted MVs be identified?
Contact Meraki Technical Support to get a list of your impacted MV serial numbers.
Open a case via:
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Call your localized support line, which can be found at the bottom of the Meraki Technical Support webpage.
How are we fixing this issue?
Review the retention data of your impacted cameras on the dashboard to confirm if they meet your retention requirements. If the current retention does not meet your needs, two remediation options are available.
- You may opt for a standard RMA process where you can order replacement cameras that are properly manufactured to specification. Once replacements are received, you should return your impacted cameras to Meraki; or
- You may keep your current cameras and opt for a free one-year MV license per camera or supplement storage capacity with one of the following free one-year Cloud Archive licenses: LIC-MV-CA30-1Y or LIC-MV-CA90-1YR. The option to choose a Cloud Archive license with either 30 or 90 days of video is up to you, depending on any maximum retention requirements you may have.
Does the licensing model affect which remediation option should be pursued?
If you use the per-device licensing (PDL) model, you may choose any of the above outlined remediation options.
If you use the co-termination licensing model, you can select the free one-year Cloud Archive license to support your existing MV(s). The free one-year MV license can be selected only if deploying a net-new MV device and is not intended for existing MV devices in the co-termination licensing model.
Any customer, regardless of licensing model, may choose the RMA option.
Is there a time limit to opt for the free one-year license?
You can request a free one-year MV license or a free one-year Cloud Archive license within one year after the notification date, September 15, 2023.
Can the impacted MVs be used until a replacement is received?
Yes, you may continue to use your MVs. However, if your MVs are not meeting your retention requirements, you should seek one of the above outlined remediation options.
How long will it take to receive replacements if the RMA option is chosen?
RMA orders take about four months to complete. Customers in some countries may experience delays due to import restrictions.
What action needs to be taken to sign up for the free one-year license or one-year cloud archive access?
Contact Meraki Technical Support to select your preferred remediation option. Refer to the question “How can impacted MVs be identified?” for instructions.
If one of the license options is chosen, how long will it take to get access to the license?
Orders for licenses will be processed on a weekly basis. Access to the license will be granted within a few hours of the order being processed.
How have we ensured no future MVs are impacted by this issue?
An internal process update has been implemented to prevent this issue from recurring. Orders for MV22X and MV72X models can still be placed; future orders will not be affected.