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Enrolling Devices

Systems Manager provides agent installation and/or profile methods for all major operating system platforms. It is important to note that an installer package is network specific, meaning you must use an install package downloaded directly from the Systems Manager network from which you wish to manage your clients. In addition, Systems Manager software must be installed with local administrator privileges as applicable by the device type. 

 

There are two methods for enrolling a macOS or Windows 10 desktop device: Agent and Profile Either one can be used for enrollment, but since each enables a different subset of features, both should be utilized to access all available MDM commands. 

Windows 

There are two methods for Windows installation: Agent or Profile. Either one can be used for enrollment, but since each enables a different subset of features, both should be utilized when possible to access all available MDM features.

Profile installation is only supported on Windows 10 and Windows Phone 8, and only on non-Legacy Systems Manager accounts. Other Windows versions, and Legacy customers will need to use the agent installation.

Agent Installation

  • Navigate to MDM > Add devices > Windows

  • Click the Download button. MerakiPCCAgent.msi should begin downloading. Note that this installer will enroll devices into the Systems Manager network it was downloaded from.

  • After the installer finishes downloading, double-click MerakiPCCAgent.msi and click Run when prompted.
  • Accept the Licensing Agreement and click Install.
  • Once the Systems Manager Agent has finished installing, your Windows device will show up under Monitor > Clients in Dashboard as soon as it has an Internet connection.

You can also use methods like Systems Manager Sentry or Active Directory Group Policy Objects to install the agent en masse. 

Profile Installation

  • From the device, open: m.meraki.com
    • For MDM, click the link to open the Work access settings page.
    • Otherwise, enter your network ID, where XXX-XXX-XXXX is the network-specific ID.
    • For the agent, click the link to download the Systems Manager Agent and install the downloaded executable.
  • Click Connect on mobile, or on native Windows 10 click 'Enroll in to device management' or 'Enroll only in device management'.
  • Enter your email address, click Connect or Continue.
  • In the Server box, enter your server URL (check your browser URL while signed into Dashboard, e.g. n7.meraki.com), and click Connect or Continue.
  • Enter your network ID, where XXX-XXX-XXXX is the network-specific ID.
  • Click register.
  • The device will automatically synchronize with the Meraki Cloud and appear in the client list.

macOS

There are two methods for Mac enrollment: Agent or Profile. Either one can be used for enrollment, but since each enables a different subset of features, both should be utilized when possible to access all available MDM features.

Agent Installation

  • Navigate to MDM > Add devices > macOS

  • Click the Download button. An agent, "MerakiPCCAgent.pkg" will download. Note that this installer will enroll devices into the Systems Manager network it was downloaded from.
  • After the download is complete, double-click MerakiPCCAgent.pkg.
  • When the installer begins, click Continue.
  • Read the Software License and click Continue.
  • Click Agree to accept if prompted.
  • Click Install to perform a standard installation.
  • Once the installation has finished, your Mac device will show up under Monitor > Clients in Dashboard as soon as it has an Internet connection.

Profile Installation

  • From the device, open m.meraki.com

  • Enter your network ID, where XXX-XXX-XXXX is the network-specific ID.
  • Press Register.
    • If using SM Enrollment Authentication then follow the prompts accordingly. For more information view the Enrollment Authentication article here.
  • In the profile that appears, press Install, then Install again to confirm.

iOS

Although iOS can be managed the Systems Manager app, there are added benefits with the app (e.g. GPS location, notifications). For more information about the Systems Manager iOS app, please view the following article here.

For bulk enrollment via the Device Enrollment Program (DEP), Apple Configurator, email, or SMS, please see iOS Enrollment.

  • Navigate to MDM > Add devices > iOS.
  • Mobile deployment contains instructions for iOS installation under the On device setup section, as follows:
    • From the device, open: m.meraki.com
    • Enter your Network ID: Where XXX-XXX-XXXX is the network specific ID
    • Press register
      • If using SM Enrollment Authentication then follow the prompts accordingly. For more information view the Enrollment Authentication article here.
    • In the profile that appears, press 'install', then 'install' again to confirm.
    • Click install once again, then confirm that you trust the enrollment.

Android

For information on the different types of Android enrollment supported, see this documentation article.

  • Navigate to MDM > Add devices > Android and select the Android version for the devices you'll be enrolling.

  • Follow the instructions based on your enrollment method: Knox, AfW work profile, or device owner mode.
  • For a QR code-based deployment, please scan the code listed on the current page
  • For a web-based deployment, follow these instructions:
    • From the device, open: m.meraki.com
    • Enter your network ID: XXX-XXX-XXXX and click Register to download the app.
    • Install the app.
    • Return to m.meraki.com, enter your code again, and click Register to enroll.
      • If using SM Enrollment Authentication then follow the prompts accordingly. For more information view the Enrollment Authentication article here.
    • Choose Systems Manager when prompted.

Chrome OS

See full instructions for enrolling Chromebooks in this documentation article.

  • Navigate to Organization > MDM > Chrome OS Device Management.
  • All Chrome OS devices that you want to manage must be enrolled with Google. More information here.
  • In the Google Admin console, enable API access to allow Cisco Meraki to retrieve information about your managed Chrome OS devices.
  • You can find the setting to enable API access in 'Admin console' > 'Security' > 'API reference' > 'API access'. More details here.

Zero-touch SM Sentry enrollment  Edit section

When enabled on a given SSID for a Cisco Meraki wireless AP, Sentry facilitates the secure and rapid onboarding and deployment of SM to mobile devices. Sentry enrollment is supported on Android, iOS, Mac OS X, and Windows devices and enables employee self-service for securing BYOD devices. For more information on Systems Manager Sentry enrollment, please visit the following sentry page.

Automatic Network Discovery Enrollment on a Meraki network

If your client devices are associated to a Meraki wireless network, you have the option to immediately enroll to a Systems Manager network within the same Organization when enrolling through the Android or iOS app. To disable this feature, please see Configure > General.

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Last modified
16:13, 23 May 2017

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ID: 4274

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