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Uninstalling Systems Manager and Removing Managed Devices

To un-enroll a managed device from Systems Manager, the SM agent needs to be uninstalled from the device itself as well as from Dashboard. This article will detail how to remove the SM agent from each type of device, as well as from the Dashboard. ​ 

Uninstalling the SM Agent from the Client Device

In order for a device to be fully disassociated with a Systems Manager network, the SM agent needs to be removed from the client itself. The following sections detail how to uninstall this application for each supported platform:

Windows

Note: These instructions may differ based on the version of Windows used. For the most accurate instructions on removing a program, please refer to Microsoft Support.

  1. On the device, navigate to Control Panel > Programs and Features.
  2. Find the Meraki Systems Manager Agent in the list of programs, right-click and select Uninstall to remove from your system.

macOS

  1. To delete the agent: on the Mac, download our uninstaller. This is located on the  MDM > Add Device > OS X tab and scroll down to On-device setup, and click "run this uninstaller". Extract this download, and run the application to remove Systems Manager from the device.
  2. To delete the profile: on the Mac, open System Preferences > Profiles, select the desired profile and use the subtract button to remove. This section will be available only if a profile is currently installed.

Android 

Note: Different Android models and Android OS versions may deviate slightly from the guide below. 

  1. On the Android device, navigate to Settings > Security > Device Administrators.
  2. Select Meraki Systems Manager, then select Deactivate to remove administrative privileges from Systems Manager.
  3. Navigate to Settings > Applications > Manage Applications or Settings > Apps.
  4. Select Systems Manager, then Uninstall to remove from the device.

 

Note: If the application is running, it may not allow un-installation without first stopping the running process. If this is the case, first navigate to Settings > Apps > Running and stop the Systems Manager process, then uninstall via the above settings. 

iOS

  1. On the device, navigate to Settings > General > Device Management.
  2. Select Meraki Management, and touch Remove to delete the management profile and any managed configuration profiles installed via SM. 

If the device has been supervised with DEP, the profile may not be removable. To re-enroll the device, update the DEP settings in Dashboard if necessary, then factory reset the device.

Removing a Device from a Systems Manager Network

  1. Log in to Dashboard, and select the appropriate SM network 
  2. Navigate to Network-wide > Monitor > Clients
  3. Mark the checkbox for each device to remove
  4. At the top of the Client list, select Delete > Remove from Network

 

Impact of Device Removal

Just removing a device from Systems Manager should not have any impact on the device, but no additional management can be performed until the device is enrolled again. So any apps or profiles that have been pushed to a device will remain active and the management profiles will remain on the device.

 

To completely remove a device, uninstall any systems manager profiles from the device. It may also be desirable to use selective wipe on a device if it will be allocated for a different purpose and existing managed profiles/apps should be removed.

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Last modified
11:50, 6 Feb 2017

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ID: 1269

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