To un-enroll a managed device from Systems Manager, the SM agent needs to be uninstalled from the device itself as well as from Dashboard. This article will detail how to remove the SM agent from each type of device, as well as from the Dashboard.
In order for a device to be fully disassociated with a Systems Manager network, the SM agent needs to be removed from the client itself. The following sections detail how to uninstall this application for each supported platform:
Note: These instructions may differ based on the version of Windows used. For the most accurate instructions on removing a program, please refer to Microsoft Support.
Note: Different Android models and Android OS versions may deviate slightly from the guide below.
Note: If the application is running, it may not allow un-installation without first stopping the running process. If this is the case, first navigate to Settings > Apps > Running and stop the Systems Manager process, then uninstall via the above settings.
If the device has been supervised with DEP, the profile may not be removable. To re-enroll the device, update the DEP settings in Dashboard if necessary, then factory reset the device.
Just removing a device from Systems Manager should not have any impact on the device, but no additional management can be performed until the device is enrolled again. So any apps or profiles that have been pushed to a device will remain active and the management profiles will remain on the device.
To completely remove a device, uninstall any systems manager profiles from the device. It may also be desirable to use selective wipe on a device if it will be allocated for a different purpose and existing managed profiles/apps should be removed.