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Systems Manager Remote Desktop

One of the most useful features of Systems Manager is the ability to quickly establish a remote desktop session troubleshooting end user issues without having to go on-site.

Remote Desktop allows you to view and control the desktop of any managed client running Windows or macOS.

Clients are listed in the client device table showing:

  • Status: Online or Offline
  • Computer name
  • Logged-in user

Devices that are online will show a green icon. Devices that are not reporting to the cloud will not be displayed on the list.

Use the Search bar the the top of the screen to quickly sort through the list of computers shown.

If you have “Auto-start remote desktop on selection”, you can simply click the computer name to launch the Remote Desktop feature. If this is not selected, it will give you the option to start your own VNC session.

Using Remote Desktop

To launch the remote desktop in an external window, select the “Launch in external window” checkbox.

Administrators can use a locally installed VNC client in order to gain additional remote functionality. These locally installed VNC clients can be remotely connected to the client desktop once the session has been established from the cloud. You’ll need to point your client to the provided URL and enter the password shown.

Silent Remote Desktop

By default, using remote desktop on a client will not alert the device remote control is being taken. To prompt the device for a confirmation prior to taking remote control, or to disable remote desktop completely, navigate to Configure > General > Feature restrictions, and select the desired option for 'Disabled features'. Note that devices capable of remote desktop need to be enrolled in your network before this setting appears.

Issuing Ctrl-Alt-Del

Remote administrators may need to remotely issue a Ctrl-Alt-Del command over a remote desktop connection. The following instructions detail how to issue a Ctrl-Alt-Del command over a Systems Manager remote desktop session: 

  1. Navigate to Monitor > Remote Desktops.
  2. Select the check box "Launch in External Window"
  3. Click the Name of the remote desktop you wish to launch.
  4. This will launch the Java VNC pop-up.
  5. Click the button "Send Ctrl-Alt-Del" at the top of the Java VNC pop-up.
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Last modified
09:45, 20 Jun 2017

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ID: 4287

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