One of the most useful features of Systems Manager is the ability to quickly establish a remote desktop session troubleshooting end user issues without having to go on-site.
Remote Desktop allows you to view and control the desktop of any managed client running Windows or Mac OS.
Clients are listed in the client device table showing:
Devices that are online will show a green icon. Devices that are not reporting to the cloud will not be displayed on the list.
Use the Search bar the the top of the screen to quickly sort through the list of computers shown.
If you have “Auto-start remote desktop on selection”, you can simply click the computer name to launch the Remote Desktop feature. If this is not selected, it will give you the option to start your own VNC session.
To launch the remote desktop in an external window, select the “Launch in external window” checkbox.
Administrators can use a locally installed VNC client in order to gain additional remote functionality. These locally installed VNC clients can be remotely connected to the client desktop once the session has been established from the cloud. You’ll need to point your client to the provided URL and enter the password shown