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Monitoring and Managing Multiple Organizations

Managed Service Providers (MSPs) often need to manage multiple customer organizations in Dashboard which require independently managed licensing, network users, and VPN peers.The MSP Portal allows MSPs to easily monitor and administer multiple Dashboard organizations from the same login.

The Using the MSP Portal to Manage Multiple Organizations article contains more detail on enabling the MSP overview, 

To view a summary of the organizations that are currently managed by an account, select the organization dropdown and select "MSP Portal".

Navigating multiple Organizations

MSPs can navigate between organizations using an additional dropdown menu that appears next to the network dropdown. 

MSP Portal

The MSP portal offers the ability to monitor all Dashboard organizations from a single page, including helpful details about device and licensing status. This multi-org view can be accessed by selecting MSP Portal on the Organization drop-down menu:

 

Detailed org+network information is available under each tab. Using the search will filter the flex table for the search team as well as filter the markers on the global map. 

Organizations (shown above)

Lists all Organizations, with overview information about each org. 

  • Tickets - The number of support tickets currently open for the organization.
  • License Status - If the organization is within compliance, a green highlighted "okay" will appear. A red highlighted "problem" will appear if the organization is out of compliance.
  • License Expiration - The co-terminated date of all licensing for that organization.  
  • Networks - The number of networks in the organization.
  • Devices - The number of devices in the organization. The green light shows online devices. The yellow light shows devices alerting in Dashboard. The red light shows devices that are offline.
  • MX - The number of Meraki security appliances in the organization.
  • MS - The number of Meraki switches in the organization
  • MR - The number of Meraki wireless access points in the organization.

Networks

Lists all networks across all managed Organizations. This tab is offers similar monitoring capabilities as outlined in the Organization Overview Page across all networks within the MSP.

Network tags

Tags are a powerful tool to monitoring a number of networks at a single glance. Network Tags are setup on the Organization Overview page. If tags are being used to classify networks, this will list information about all tagged networks across all Organizations, grouped by tag:

Summary Reports

 Summary reports are a powerful tool that allow administrators get a quick glance of the network usage. Administrators monitoring and managing multiple networks under multiple organizations can run Summary Reports across multiple networks and organizations. Administrators can get a high level view of the all of the usage across the entire enterprise as well as filter down to compare usage amongst networks that share a tag. More information on setting up network tags is found in the Organization overview article. 

Only Administrators that are granted "organization administrator" privilege to multiple organizations are able to run multi-org summary reports.

This is currently a beta feature and will be soon coming to the Dashboard UI 

Initializing the MSP Portal

An admin can create multiple Dashboard accounts (Pro, Carrier, or Enterprise) using the same email address. When a new account is created using the same credentials, the MSP Portal feature in Dashboard will automatically activate and be displayed for any user account with access to multiple organizations. There is no additional configuration necessary to enable the MSP portal.

Note: When creating a new account using an existing email address, make sure the credentials are identical so the MSP portal can sync correctly.

 

The following best practices are recommended when creating multiple accounts/Organizations: 

  • Create a unique name for each Organization to avoid confusion.
  • Licenses, user accounts, and site-to-site VPN, and device inventory are organization wide. Because of this, deploy a separate Organization for each budgetary group/company.
  • When creating the Organization an email is required. This email is used as the administrative login for the Dashboard account. Therefore it should not be a personal email. This will allow recovery of the account if there is a change in personnel.

Adding New Organizations to the MSP Portal

Once the MSP portal has been enabled, new customer Organizations can be created and added to the portal as follows:

  1. In Dashboard, select MSP Portal from the Organization drop-down menu.
  2. Click the expand arrow on the right-hand box.
  3. Click Add organization and type the new Organization's name.
  4. (optional) To clone an existing Organization, select a source org under Copy settings from.
  5. Click Create org.

Adding Existing Organizations to the MSP Portal

In order for an Organization to be included in the MSP Portal, it must be managed with the same credentials used to manage the MSP Portal. This can be done by creating a new Organization admin on the separate org, using the same email address and password used for the MSP Portal.

Please refer to our documentation for information on how to create and manage Dashboard administrators.

Additional Resources

The following articles contain additional information that may be helpful for Managed Service Providers using the Cisco Meraki platform:

Best Practice for Setting up Networks as a Managed Service Provider (MSP)

Licensing for Managed Service Providers (MSPs) - FAQ

Using Organization Inventory

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