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Locating the Meraki Customer Number or Support Passcode

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Within Dashboard, the Meraki Customer Number (MCN) and Support Passcode are used to identify both accounts and users associated with the Dashboard organization. These are typically used during interactions with Meraki Support to help verify users' identities for security purposes.

Both the MCN and support passcode can be located in Dashboard as follows:

  1. In Dashboard, navigate to the Help tab on the left-hand side near the bottom.
  2. Click on Get help.
  3. Your MCN and support passcode will be located on the Contact Meraki Support section:

 

Note: The support passcode displayed is unique for each Dashboard user, and is randomized daily. Please note that a passcode provided on a given day will be different the following day, and there is no historical record of previous passcodes.

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