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Meraki Go - FAQ

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Got a question about Meraki Go? Feel free to check here before reaching out to the Meraki Go Community, or Meraki Go Support.


Can I change the channel my Meraki Go access points are using?

Meraki Go access points utilizes something known as AutoRF, which allows them to automatically determine the best channels to be using, based on a variety of factors. Since channel changes can interrupt clients, Meraki Go access points will wait until there are no clients associated to change to a better channel if necessary.


How do I configure more than four wireless networks?

Meraki Go currently only supports the ability to configure up to four wireless networks. Each of these networks has the ability to be configured with a unique name, custom web blocking and usage settings, and the ability to turn the network into a guest network. More than four networks cannot currently be configured.


Can I combine my Meraki Go devices with Enterprise Cisco Meraki devices?

Meraki Go and Enterprise Cisco Meraki devices are unable to be combined. This means you are unable to add Meraki Go devices to the Cisco Meraki Dashboard, and vice versa, you are unable to add Enterprise Cisco Meraki devices to a Meraki Go account. Additionally, Enterprise Meraki access points cannot mesh with Meraki Go access points. However, Meraki Go and Enterprise Meraki deices will still pass network traffic among each other normally.


Does Meraki Go support having multiple logins on a single account?

Currently Meraki Go does not support having multiple logins on a single Meraki Go account via the Meraki Go App.


Where can I find my Meraki Go subscription key?

Your Meraki Go subscription key will be emailed to you once your order has been processed. It will be in an emailed titled “Meraki Go Subscription”.


Do I need to have an existing internet connection to use Meraki Go?

Yes. Your Meraki Go WiFi Access Point requires an existing internet connection to be available, and does not replace your existing Internet Service Provider's modem, etc. For more onboarding and setup information, please see our Meraki Go Onboarding doc.


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