Similar to Has never connected to the Cisco Meraki Cloud, this alert indicates there is potentially a firewall blocking key traffic to let devices check-in reliably.
Connecting to the Meraki Cloud is what allows the hardware to show as online in the Meraki Go app. For hardware to successfully check-in with the Meraki Cloud controller, the following requirements must be met:
- The hardware must have a valid IP assigned. If DHCP does not automatically provide your hardware with an IP address, reference the static IP assignment article for help assigning an IP address to your device.
- UDP port 7351 must be allowed on any firewalls or devices upstream. The Meraki Go hardware uses the UDP protocol on the referenced ports to check-in to the cloud.