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Cisco Meraki Documentation

Meraki Go - Unable to find Gateway

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How to fix unable to find gateway to the internet, and what causes this alert on Meraki Go hardware.

Overview

bad_gateway_alert.png

This alert commonly occurs on access points or the GR products. The following requirements are necessary to cause this alert:

  • The GR has no gateway or IP address assigned (and cannot find one automatically with DHCP).
  • The GR has meshed to a nearby access point to inform you of this error (not service clients).

How to Troubleshoot

  1. Check the cable is working. Sometimes a damaged cable may just deliver power.
  2. If using PoE, try using the power adapter instead as a test.
  3. Ensure the device has a working and valid IP address from the DHCP server. If using a static IP, check and make sure this IP address works on a laptop as well. If not, the static IP information is likely incorrect and needs to be updated.