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Cisco Meraki Documentation

Meraki Go - Unable to fetch Configuration

How to help resolve configuration fetch issues on the Meraki Go hardware.



This alert is shown when a configuration change is made in the app, but the Meraki Go hardware can't download that change.

How to Troubleshoot

Before contacting support, there are a few things to try to resolve this error:

  • Give the alert at least 5 minutes to go away naturally. In this time, check to see if any changes to the network are taking hold. For example, change the password on a wireless network and see if a phone can associate with the new password.
  • Try rebooting the device. In some cases this can resolve a configuration fetch issue.
  • If possible, try a different connection to the internet to rule out an upstream network problem.

If the above fails, open a support case for further assistance.