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Selective Wipe

Systems Manager (SM) provides the ability to selectively wipe managed clients, which removes all managed apps and managed profiles installed via SM. The selectively wiped device is placed in "Quarantine," preventing it from receiving any profiles or apps until again authorized by a network admin.

Selectively wiping a device secures network resources (WiFi access, Exchange emails) without relying on the device user to remove the SM agent from their device. This feature is most typically utilized when a BYOD device user is no longer affiliated with the Organization, or as an intermediary step before fully wiping a lost or stolen device.  For more information about this feature, please see our Cisco Meraki Blog post on the topic.

Selective wipe can be automatically applied to ALL newly enrolled clients by enabling Auto-Quarantine. Newly enrolled devices are quarantined  and do not receive any apps or profiles until authorized by a network admin. For instructions on how to implement auto-quarantine, please consult this Knowledge Base article.

 

How to Selective Wipe

An administrator can selectively wipe multiple clients from the Monitor > Clients page, or individual clients from the Client details page

Option 1: Client List 

  1. Select the appropriate Systems Manager network from the 'Network' pull-down menu at the top of the Dashboard account. 
  2. Navigate to Systems manager > Monitor > Clients.
  3. Place a check-mark next to the device(s) to selective wipe.
  4. Select the Quarantine pull-down menu above the Clients list.
  5. Choose Selective wipe.
  6. Confirm the selective wipe by clicking OK when prompted.

Option 2: Client Details page

Windows laptops and desktops and macOS clients need to be enrolled through the profile method for selective wipe to appear in the MDM commands.

  1. Navigate to Systems manager > Monitor > Clients.
  2. Click on the desired client's name to view the client's details page.
  3. Scroll down to the MDM Commands section.
  4. Select Selective wipe.
  5. Confirm selective wipe by clicking OK when prompted.

Authorization

After selectively wiping a device, the 'Selective wipe' button switches to Authorize. Select Authorize to remove the device from quarantine, which will re-deploy any pending apps or profiles back to the device. This task can also be accomplished from the Monitor > Clients page by selecting the client(s), clicking the Quarantine pull-down, and choosing Authorize.

 

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Last modified
09:31, 1 Nov 2016

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