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Cisco Meraki

Meraki Go - Bad Internet Connection

An explanation on Bad Internet connection for Meraki Go hardware, and what troubleshooting steps to take.

Overview

bad_inet_connection.png

This alert indicates the connection to the internet is not working as expected. The most common causes of this alert are:

  • The gateway is dropping packets upstream of the device.
  • A recent configuration change (for example, changing the IP address on the device).

How to Troubleshoot

  • Check the local status page - often times the local status page gives more detailed error output to help resolve problems during troubleshooting.
  • Wait 5 minutes - the Bad Internet Connection error often reflects a lack of data. After a few minutes, a more precise error is likely to be presented to help troubleshoot.
  • Reboot the hardware - sometimes the MAC address for the internet port can get stuck on network hardware and clear out after a set period of time. Rebooting network equipment helps speed up this process.
  • Use a new cable - a bad network cable can cause this error to be presented.