Client Details Page Overview

MR Access Points

Includes a list of client details, the device's connection status and an approximate location to the AP on the Map:

• MAC Address - The MAC address of the client device in the packets sent from the device.
• IP - Assigned IP address of the client device 
• Hostname - Reported via Bonjour, NetBIOS or DHCP. 
• Manufacturer - Manufacturer of the client device from the MAC address vendor prefix
• Operating System - Windows, Mac OS X, Android, iOS, etc. 
• History - Will take you to the event log page which will be filtered by the client's MAC address
• Packet Capture - This will take you to the Packet Capture page and have a capture set for the wireless side of the AP set to filter by the Client's MAC address.
• Systems mgmt - A link to the Systems Manager network the device belongs to if the agent is installed. 
• Signal strength - The signal-to-noise ratio of the client's wireless connection if applicable.
• Duration - How long the client has been connected to the wireless network. 
• Access point - Which access point the client was last seen associated with.
• SSID - The last SSID 
• Splash authorization - Shows the client's authorization to clear the splash page. 
• Channel - What channel the client is associated on.
• Packets - Displays packets sent and received per session
• Data - How much traffic the client has passed on the network in KB, MB or GB.
• Ping client - Initiates an ARP to measure the packet loss and latency from the AP to the connected client. 
• Edit details - Used to rename the device in Dashboard, apply a custom policy and add notes to the device:
  

When Traffic Analysis is enabled the page also shows the device's data usage over the time period you select. Duration pertains to the length of the current session and the Usage information can be from the past 2 hours out to a month of data.

MS Access Switches

Unlike the MR and MX/Z1, the MS Client Details Page does not include the ability to edit per-device group policies, but also provides Ping and Wake client tools:

• MAC Address - The MAC address of this client.
• IP - Assigned IP address of the client device.
• Hostname - Hostname via Bonjour, Netbios or DHCP. There can be multiple if the device is using each protocol.
• Manufacturer - Manufacturer of the client device.
• Operating System - OS that the device is Running. 
• History - Will take you to the event log page which will be filtered by the client's mac address in the switch's event log.
• Packet Capture - Take a Packet Capture on the port the client is connected to.

MX Security Appliance/Z1 Teleworker Gateway

In addition to applying group policies, you can set fixed IP assignments and set specific port forwarding or 1:1 NAT rules for the client:

If this client is a crucial system you can enable connectivity monitoring. This will send an email to all network admins if the device were to stop communicating with the MX. This is recommended only for wired clients because wireless clients frequently disconnect.

The MX and the MR Client details page also include the Clear Authorization tool. This tool allows you to clear splash page authorization to revoke access or for splash page testing.  This can be done via the client list under Monitor > Clients. Here you can check off multiple clients from the boxes on the left and then click the clear authorization button:

This can also be done on an MR and MX Client details page after you have drilled down on a client.  The option will only be available if the device is authorized via a splash page:

You can also see this information regarding the client:

• MAC Address - The MAC address of the client device in the packets sent from the device.
• IP - Assigned IP address of the client device 
• Hostname - Host Name presented to us via Bonjour, Netbios or DHCP. There can be multiple if the device is using each protocol
• Manufacturer - Manufacuture of the client device which is designated in the first half of the mac address
• Operating System - OS that the device is Running. This is based on how the device handles TCP handshakes and DHCP
• History - Will take you to the event log page which will be filtered by the client's mac address
• Packet Capture - This will take you to the Packet Capture page and have a capture set for the LAN side of the MX and filter by the Client's MAC address.

Client Data vs. Client Usage

The Data sent and received numbers are updated in real time and are for the interval specified next to the 'Duration:' keyword. The data numbers grow as long as the client is connected and are reset if the client is disconnected from the network for any reason. 

The Usage sent and received numbers relate to the selected time interval next to the graph at the bottom of the page. These numbers are updated periodically with the cloud controller and are compounded between disconnects and reconnects.