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Common Issues with Maps in Dashboard

The Google Maps embedded in Dashboard can be used to locate devices or networks within the same Dashboard Organization. Network or Client maps can be used to locate devices specific to the current network. For example, placing APs on Maps in Dashboard can assist with physical AP placement for wireless planning and also enables device location services for client devices. Administrators can also upload custom maps and floorplans to Dashboard for this purpose. This article discusses common issues that may arise when using Google Maps embedded in Dashboard.

Common Issues

  • Maps not working when blocking encrypted search on the MX Security Appliance
  • Default map placement behavior on the Air Marshal page
  • Microsoft Internet Explorer compatibility 
  • Google Chrome with Systems Manager
  • Devices placed at the incorrect address
  • Organizations > 200 Networks

Maps not working when blocking encrypted search on the MX Security Appliance

If Safe Search with Block encrypted search is enabled on an MX network the Maps will not display when accessing Dashboard from a client behind the MX. Block encrypted search blocks all Google's encrypted sites except Gmail. You can get around this by configuring Group policies for administrators.

Default map placement behavior on the Air Marshal page

If APs are placed correctly on a Custom Map or Floorplan but unplaced on the Google Map, they get defaulted to an arbitrary location on Monitor > Air Marshal.  This causes the Map to zoom to incorporate all the APs, and may cause some confusion in geolocating rogues. To fix this  place the APs on the Google Map as well.  

APs not being placed at the correct address

When placing an AP, the map marker may be relocated to the center of the city or zip code that was entered as shown below. 

To see if your address is valid, go to http://maps.google.com and enter your address. If Google Maps cannot find it, then the address will not work in Dashboard.
One easy way to add an acceptable address in Dashboard is to use a simplified format. For example:  

  • City name, State name
  • City name, Country name

For example:

  • San Francisco, CA
  • Lagos, Nigeria

Accurate placement of AP's on map can affect  Sign-on splash page frequency. To manually place APs on the Map, drag the AP icons to their proper location from the "Map View" link on the "Monitor" tab. . 

If your Address is not available or is being displayed incorrectly, it is possible to edit this on Google Maps.  You can find instruction on how to do this here

Clustering

When more than 500 devices are visible in the map's viewport, close-together devices are clustered into one marker.  Clusters show all nodes in a tooltip.  When there are many nodes, only the first 10 of each health category are shown and you can scroll down and click the link to load more.

Microsoft Internet Explorer compatibility 

Compatibility view needs to be enabled in IE to use the "Place APs on map" feature under Monitor > Maps or Monitor > Access points

To enable Compatibility view see Why are some webpages blank or incorrectly displayed in Internet Explorer? and select the correct browser type from the drop down.

Google Chrome with Systems Manager

This specifically affects the Maps in System's Manager when using Google Chrome. When moving a device to a new location, even when the address is changed in the clients details page, the location on the map may be set to the old address. 

To ensure the correct location is shown, navigate to Monitor > Clients. Check the box next to the selected client and update the address in the locations tab.

Organizations > 200 Networks

The Organization > Network map does not display when the Dashboard Organization contains more than 200 networks. In a large Dashboard Organization, admins will be redirected to the Organization > Network list where Search can be used to find the desired network.

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Last modified
15:18, 18 Feb 2016

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ID: 1812

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