Systems Manager makes a best effort to estimate a device's location. Occasionally this estimate is inaccurate. We use these four methods to locate a device, in order of decreasing accuracy:
To determine how the location of your device is being approximated, check the device's location above the map on the device's client details page.
For additional functionality, it is recommended to download the Cisco Meraki Systems Manager iOS app. You can deploy our app via Systems Manager, like any other iOS app, by searching "meraki" under MDM > Apps > Add new. As an added benefit, the Meraki SM app also provides the capability to send notifications to devices directly from the client details page, include a personalized app store, and use a digital file backpack.
The SM app provides an additional method to approximate the location of your iOS devices. Please note that the SM app must be running for it to report a GPS location. iOS will automatically unload apps if they aren't used frequently, and upon reboot of the device, the app will not run until launched. You can request that the user launch the app by issuing a "Request GPS location" command from the client's details page. If the user selects the prompt notification, the app will launch, and the GPS location can be fetched. Otherwise, the approximate location will be calculated using one of our other three methods.
Note: For additional information on downloading and enabling the Cisco Meraki SM app, please check out this Knowledge Base article.