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Contacting Support

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Cisco Meraki Support is available 24/7 to Enterprise customers for assistance with resolving network issues, and providing answers to questions not covered by documentation. There are several options for contacting support.

Online

Cases can be submitted directly within Dashboard. This option helps Support quickly locate your network, and resolve issues more quickly.

To submit a case in Dashboard:

  1. Log-in to Dashboard.
  2. Navigate to Help > Cases.
  3. Click New Case.
  4. Use the provided fields to explain the question or issue. Please include any relevant details.
  5. Click Submit.

You will receive a confirmation email, and a Support Engineer will get back to you as soon as possible. You can update the case if needed by replying to that email, or visiting the Help > Cases page in Dashboard.

Email

Cisco Meraki Support can also be contacted via email at support [at] meraki [dot] com. Please include a link to the network in question, and any relevant details, to help your Support Engineer more quickly assist you.

Phone

Phone support is available for customers experiencing high impact issues where quick resolution is a top priority.

When contacting Cisco Meraki Support via phone, please have your customer number and support passcode ready. These can both be found at the bottom of the Help > Get help page.

The general Support number is (415) 432-1203. A full list of region-specific phone numbers can be found in Dashboard under Help > Get Help, or on the Meraki Support home page.

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Last modified
10:01, 6 Sep 2016

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ID: 2667

Contact Support

Most questions can be answered by reviewing our documentation, but if you need more help, Cisco Meraki Support is ready to work with you.

Open a Case