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Cisco Meraki

Returns (RMAs), Warranties and End-of-Life Information

If your Cisco Meraki device fails and the problem cannot be resolved by troubleshooting, contact support to address the issue. Once support determines that the device hardware is in a failed state, they can process an RMA and send out a replacement device free of charge. In most circumstances, the RMA will include a pre-paid shipping label so the faulty equipment can be returned.

Note that, for end-customer device security, RMAs may only be requested by Organization Admins (Read Only or Full), or Network Write Admins (only for devices in networks of which they are Admins). Meraki Support will not process RMAs unless the support agent can verify the requester has sufficient network permissions.

If you have not received a pre-paid shipping label in the box, please check your email inbox and spam folders 24-48 business hours after the replacement has been received for an email from FedEx or UPS to print the return label.

Hardware Returns

If you are experiencing hardware issues, please contact Cisco Meraki support by logging in to dashboard (Help > Get help) or by calling us.

To request a return materials authorization (RMA), please complete the RMA request form in the Meraki dashboard. If your RMA request is approved, Cisco Meraki will email you an RMA number and a return shipping label free of charge. We will ship replacement units within five business days of receiving your defective units. If no trouble is found, we will contact you before taking further action.

If you require advance replacement, please call Cisco Meraki technical support. Unless you have purchased Meraki Now, advance replacement orders will ship within 1 business day on a best case effort basis.

Additional information about Cisco Meraki’s hardware warranty can be found in Cisco Meraki’s End Customer Agreement.

Warranty Coverage Period

Cisco Meraki stands behind its products. Hardware products generally come with a 1-3 year warranty or lifetime warranty, as specified on the relevant Cisco Meraki data sheet.

Some general warranty term lengths can be found below:

Product/Category Warranty Period*** Notes
MX/Z (e.g. MX100, Z3) Lifetime**  
MG (e.g. MG21, MG21E) Lifetime**  
MS (e.g. MS120, MS350)

Lifetime**

 
Indoor MR (e.g. MR30H, MR52) Lifetime** Applies to MR device and ethernet cables in box
Outdoor MR (e.g. MR74, MR84) 1 Year  
2nd Generation MV (e.g. MV12, MV32) 5 Years Does not include MV2
All other MV 3 Years Includes MV21, MV71, MV2
MT Sensors 3 Years Includes all MT sensors
Accessories* 1 Year

The following are considered accessories:

SFP Modules, twinax/SFP+ cables, stacking cables, all mounting kits and stands, antennas, interface modules, additional power cords, PoE injectors

 *Original and replacement modular power supply units and fans for MS and MX Products are included in lifetime warranty and not the 1-year warranty for accessories.

**Product lifetime ends concurrently with product End-of-Support (EOST) Date as described in Cisco Meraki's End of Life (EOL) Policy

***The Warranty Period commences on the date Hardware is shipped to the original purchaser as outlined in Article 4 of the Meraki Supplemental End User License Agreement

Note: Causes of performance issues that are beyond the reasonable control of Cisco Meraki are not included in the scope of the warranty.

For more information, refer to Article 5 of the Service Level Warranty or Article 4 of the Meraki Supplemental End User License Agreement.

Note: The above table is a general guideline for warranty terms and is not final. Warranty terms are subject to printed warranty information on the relevant data sheets.

Troubleshooting before Returns

Prior to performing an RMA, Cisco Meraki Support will need to verify that some basic troubleshooting has been performed to resolve common issues. Please refer to the following articles for common symptoms and troubleshooting steps:

Product Trial Returns

If you would like to return units from a product trial, please go to your product trial webpage (using the link your rep provided you with) and go to the returns tab to fill out the RMA request form. If your trial hardware was shipped to the US, Canada, or an EU member country you will also be able to print out a return shipping label and ship the product back to Cisco Meraki at no charge to you.

For more information about Cisco Meraki returns, please refer to our Return Policy.

Avoiding Licensing Issues 

When adding the replacement device to your Dashboard network, you may see a licensing compliance warning if that additional device caused your total device count to exceed your licensed limit.

Once the replacement device has been added to a network, it is recommended to remove the faulty device from its Dashboard network. The faulty device can still remain in your inventory, but as long as it is not currently in a network it will not count towards your device limit.

Refund Requests

Effective January 30, 2022, all new Cisco and Meraki orders submitted for hardware, and any attached software, will be non-cancellable and cannot be modified starting 45 days prior to the current estimated ship date. Meraki license-only orders are not impacted by this policy change. Non-cancellable orders are not eligible for RMA credit and are not eligible for an RMA exception. For additional information, please contact your Meraki representative.

To request a refund for your license-only order, please complete our RMA request form.

All returns must meet the following criteria:

  • You purchased the product through an authorized Cisco Meraki reseller or directly from Cisco Meraki
  • You are the original purchaser of the product
  • You submit your refund request within 30 days of purchase

If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. If you purchased directly from Cisco Meraki, we will issue a refund, typically within 15 days of processing the return. (If you paid by credit card we will credit the original credit card. If you paid by any other method, we will send you a check.

Shipment Preparation

  • Please return units in their entirety. That is, include all power supplies, antennas, and other components along with the original product box.
  • Please use the original shipping carton and packaging material. If this is not possible, use another shipping carton with padding to protect the units from damage during shipping. DO NOT ship a product without a carton.
  • The customer will be charged for product that is damaged due to insufficient packaging.
  • Once you have received your RMA number from Cisco Meraki via email, write this RMA number in large letters on the exterior of the shipping carton. Shipments to Cisco Meraki without an RMA approval will not be processed.
  • If Cisco Meraki approves your RMA request, you will receive a confirmation email containing an RMA number within two business days. The address to which the product should be sent will also be included in that email.
  • Cisco Meraki will provide a pre-paid return shipping label for warranty replacement return shipments. Cisco Meraki will also provide a pre-paid return shipping label for free trial return shipments from US (including Puerto Rico), any EU member country, Australia, Canada, Chile, Colombia, Costa Rica, Ecuador, Indonesia, Japan, Mexico, New Zealand, Panama, Peru, the Philippines, Singapore, South Korea, Thailand, the United Arab Emirates, and the United Kingdom. For all other returns it is your responsibility to coordinate and pay for return shipping back to Cisco Meraki using the carrier of your choice. Cisco Meraki recommends that the return package has a tracking number and is insured for the proper value of its contents. Cisco Meraki is not responsible for packages lost by carriers.

Product End-of-Life (EOL) 

Cisco Meraki may find it necessary to discontinue products for a number of reasons, including product line enhancements, market demand, technology innovation, or if the product simply matures over time and needs to be replaced by something functionally richer. We have set our end-of-life (EOL) policy to help customers better manage their product end-of-life transition.

Please refer to the end-of-life (EOL) policies page for more information.

Summary

  • End-of-sale (EOS) announcement: Date of official end-of-sales notice, typically six months prior to the last order date.
  • End-of-sale date: The last date to order the product through Cisco Meraki point-of-sale outlets. After this date, the product is no longer available for sale via any channel.
  • End-of-support (EOST) date: The last date a product will be affirmatively supported by Cisco Meraki, typically five years following the EOS date.

End-of-Life Products

Product Announcement End-of-Sale Date End-of-Support Date
MR30H Mar 25, 2022 May 31, 2022 Jul 26, 2027
MR42E Feb 15, 2022 Apr 22, 2022 Jul 21, 2026
MR55 Feb 15, 2022 Apr 7, 2022 Aug 1, 2028
MR53E Feb 15, 2022 Apr 7, 2022 Jul 21, 2026
MR52 Feb 15, 2022 Apr 7, 2022 Jul 21, 2026
MR42 Feb 15, 2022 Apr 7, 2022 Jul 21, 2026
MX64, MX64W Jan 26, 2022 July 26, 2022 July 26, 2027
MA-INJ-4 (AU, CN, EU, UK, US) Oct 29, 2021 Nov 9, 2021 Nov 30, 2022
MS390 4x10GE Module (MA-MOD-4x10) Aug 30, 2021 Nov 1, 2021 Nov 1, 2026
MX100 Aug 10, 2021 Feb 1, 2022 Feb 1, 2027
MX84 Aug 10, 2021 Oct 31, 2021 Oct 31, 2026
MA-INJ-5 Jun 1, 2021 Jun 29, 2021 N/A
MR84 May 3, 2021 May 7, 2021 Jul 21, 2026
MR74 Jan 27, 2021 Jul 21, 2021 Jul 21, 2026
MR53 May 3, 2021 May 7, 2021 Jul 21, 2026
MR45 Jan 27, 2021 Jul 21, 2021 Jul 21, 2026
MR42E Jan 27, 2021 Jul 21, 2021 Jul 21, 2026
MR33 May 3, 2021 May 7, 2021 Jul 21, 2026
vMX100 Sep 29, 2020 Dec 22, 2020 Dec 22, 2027
MV21 & MV71 Mar 19, 2019 Jun 19, 2019 Jun 19, 2026
MX65 Nov 20, 2018 May 28, 2019 May 28, 2026
MC74 Sep 27, 2018 Oct 1, 2018 Apr 1, 2019
Z1 April 27, 2018 July 27, 2018 July 27, 2025
MX600 Feb 28, 2018 May 20, 2018 May 20, 2025
MX400 Feb 28, 2018 May 20, 2018 May 20, 2025
MS220-8 Jan 9, 2018 Jul 28, 2018 Jul 28, 2025
ANT-10 Sep 6, 2017 Sep 11, 2017 Sep 11, 2024
MR62 Aug 15, 2017 Nov 15, 2017 Nov 15, 2024
MR66 Jun 7, 2017 Jun 9, 2017 Jun 9, 2024
MS220 series Mar 16, 2017 Jul 29, 2017 Jul 29, 2024
MR72 Mar 7, 2017 Apr 30, 2017 Apr 30, 2024
MR32 Jan 18, 2017 Apr 30, 2017 Jul 31, 2024
MS320 series Dec 8, 2016 Mar 31, 2017 Mar 31, 2024
MR18 Dec 8, 2016 Feb 13, 2017 Mar 31, 2024
MS420 Aug 1, 2016 Oct 31, 2016 Oct 31, 2023
MR34 Aug 1, 2016 Oct 31, 2016 Oct 31, 2023
AC-MR-1-XX Feb 9, 2016 May 9, 2016 May 9, 2023
MR26 Feb 9, 2016 May 9, 2016 May 9, 2023
MX80 Jan 26, 2016 Aug 30, 2016 Aug 30, 2023
MS320 & MS420 power supplies and fans Nov 16, 2015 Nov 16, 2015 Nov 16, 2022
MR12 Jul 27, 2015 Oct 24, 2015 Oct 24, 2022
MX60W Jul 10, 2015 Oct 24, 2015 Oct 24, 2022
MX60 Jul 10, 2015 Oct 24, 2015 Oct 24, 2022
ANT-13 Jan 12, 2015 Apr 24, 2015 Apr 24, 2022
ANT-11 Jan 12, 2015 Apr 24, 2015 Apr 24, 2022
Systems Manager Support License Sep 22, 2014 Sep 22, 2014 End of customer’s license
802.3af PoE Injector Feb 27, 2014 May 31, 2014 May 31, 2021
MR24 Feb 27, 2014 May 31, 2014 May 31, 2021
MR16 Feb 27, 2014 May 31, 2014 May 31, 2021
MS22/P and MS42/P licenses Jan 6, 2014 Jan 25, 2014 N/A
SFP/SFP+ Accessories Nov 5, 2013 Apr 26, 2014 Apr 26, 2021
MS42P Nov 5, 2013 Apr 26, 2014 Apr 26, 2021
MS42 Nov 5, 2013 Apr 26, 2014 Apr 26, 2021
MS22P Nov 5, 2013 Apr 26, 2014 Apr 26, 2021
MS22 Nov 5, 2013 Apr 26, 2014 Apr 26, 2021
MX90 Nov 5, 2013 Apr 26, 2014 Apr 26, 2021
MR58 Jul 26, 2012 Oct 30, 2012 Oct 30, 2017
OD2 Jul 26, 2012 Oct 30, 2012 Oct 30, 2017
MR14 May 29, 2012 Aug 30, 2012 Aug 30, 2017
MR11 May 29, 2012 Aug 30, 2012 Aug 30, 2017
MX70 Jan 18, 2012 Mar 31, 2012 Mar 31, 2017
MX50 Jul 15, 2011 Sep 1, 2011 Sep 1, 2016
Indoor Mar 3, 2011 Jun 30, 2011 Jun 30, 2016
Mini Sep 3, 2010 Dec 31, 2010 Sep 25, 2017
Wall Plug Sep 3, 2010 Dec 31, 2010 Dec 31, 2015
Solar Sep 3, 2010 Dec 31, 2010 Dec 31, 2015

 

Painting Cisco Meraki Devices

It it sometimes necessary to place APs or cameras in publicly visible areas that require them to blend into their surroundings. With access points, Cisco Meraki typically recommends hiding the AP from view (e.g., above a drop ceiling). However, customers sometimes choose to paint their APs or cameras to match the area where they are mounted. 

Points to consider when painting a device:

Because paint has the potential to damage the units, painting does void the Cisco Meraki warranty.  

  • Avoid getting paint inside of the unit, especially if painting cameras or indoor APs. Tape over LEDs, antenna connectors, screw holes, the camera dome, etc. to prevent paint from getting inside the chassis.
  • The default white color of the device reflects light. Darker colors will absorb more sunlight and may cause the device to overheat.
  • Never use paint with metal flakes, lead, carbon, or any other conductive material, as this will greatly degrade the device's ability to operate. This is especially true if used on the antennas.

If theft is a concern, APs can run in "dark mode" which will turn off the LED lights on the unit, making the unit less noticeable at night. Please reference our documentation for more info.